FAQ
Frequently Asked Questions (FAQ)
Welcome to Hillside Candle's FAQ section. Here, we've compiled answers to some of the most common questions our customers ask. If you have a question that isn't covered here, please feel free to contact us.
1. What is Hillside Candle?
Hillside Candle is a family-owned business dedicated to crafting high-quality, artisanal candles. Our candles are thoughtfully designed and hand-poured to create unique fragrances that transport you to special moments and places.
2. Where are Hillside Candles made?
All our candles are proudly made in the USA, ensuring the highest quality standards and supporting local craftsmanship.
3. What makes Hillside Candles special?
Our candles are not just products; they are stories. Each fragrance is carefully curated to evoke emotions and memories, making them more than just scents – they are experiences.
4. What scents are available?
We offer a wide range of scents inspired by different themes, seasons, and emotions. Explore our product catalog to discover your favorite fragrances.
5. How do I care for my Hillside Candle?
To ensure the best burn experience, trim the wick to 1/4 inch before each use and allow the candle to burn for at least 2-3 hours on the first burn to create an even wax pool.
6. Do you offer international shipping?
Currently, we only offer shipping within the United States. We hope to expand our shipping options in the future.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not, please refer to our return policy for detailed information on how to initiate a return or exchange.
8. Can I track my order?
Yes, you will receive an email with tracking information once your order has been shipped. You can use this information to track your package's delivery status.
9. How can I stay updated on promotions and new scents?
Subscribe to our newsletter to receive updates on promotions, new releases, and exclusive offers. You can also follow us on social media for the latest news.
10. How can I contact Hillside Candle?
We're here to assist you. Please visit our contact page for various ways to get in touch with our customer support team.
We hope these FAQs have been helpful. If you have any other questions or need assistance with anything related to Hillside Candle, please don't hesitate to reach out. Thank you for choosing Hillside Candle to light up your moments and create lasting memories.