Privacy Policy:
Hillside Candle Privacy Policy
Effective Date: September 13, 2023
At Hillside Candle, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, products, or services. By using our website or purchasing our products, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
Contact Information: When you place an order or create an account with us, we may collect your name, email address, mailing address, and phone number.
Payment Information: To process your orders, we may collect your payment card details. Please note that we do not store your payment card information after the transaction is complete.
Communication: When you contact us via email, phone, or other means, we may collect your communication details and the content of your inquiries or requests.
Usage Information
Website Usage: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed.
Device Information: We may collect information about the device you are using to access our website, including the device type, device ID, and mobile network information.
Cookies and Similar Technologies
We use cookies, web beacons, and other similar technologies to enhance your browsing experience, provide personalized content, and collect information about how you interact with our website.
How We Use Your Information
We use your information for various purposes, including:
Processing and fulfilling your orders.
Providing customer support and responding to your inquiries.
Sending order updates, promotions, and newsletters if you opt-in to receive them.
Analyzing and improving our website, products, and services.
Detecting and preventing fraud or other illegal activities.
Complying with legal obligations and resolving disputes.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
Service Providers: We may share your information with trusted third-party service providers who help us operate our website and fulfill orders. These providers are contractually obligated to protect your information.
Legal Compliance: We may disclose your information when required by law, legal process, or governmental authorities.
Your Choices
You have the following choices regarding your information:
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
Access and Update: You can access, update, or correct your personal information by logging into your account or contacting us.
Cookies: You can manage your cookie preferences through your browser settings.
Security
We use reasonable administrative, technical, and physical measures to protect your personal information. However, no data transmission over the internet or method of storage can guarantee 100% security. If you have reason to believe your interaction with us is no longer secure, please notify us immediately.
Children's Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect or solicit personal information from children. If you are under 13, please do not provide any personal information to us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at [Contact Email Address].
Thank you for choosing Hillside Candle. Your trust is important to us, and we are dedicated to protecting your privacy.
Creating a privacy policy for SMS communications requires careful attention to legal compliance, particularly with laws like the Telephone Consumer Protection Act (TCPA) in the United States. Here’s a general template for a privacy policy that covers SMS communications:
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**Hillside Candle SMS Privacy Policy**
**Last Updated: [Date]**
**1. Introduction**
Hillside Candle (“we,” “us,” or “our”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and share information when you opt-in to receive SMS messages from us.
**2. Information We Collect**
When you opt-in to receive SMS communications from Hillside Candle, we collect your mobile phone number and any additional information you provide when opting in. This may include your name, preferences, and other details necessary for providing our services.
**3. How We Use Your Information**
We may use your information to:
- Send you promotional offers, updates, and other marketing communications via SMS.
- Provide customer support and respond to your inquiries.
- Conduct surveys and research to improve our services.
- Send you transactional messages related to your purchases or account.
**4. How to Opt-In**
By providing your mobile phone number and opting in, you consent to receive SMS messages from Hillside Candle. Message frequency may vary.
**5. How to Opt-Out**
You may opt-out of receiving SMS messages from us at any time by replying “STOP” to any SMS message you receive from us. After opting out, you will no longer receive SMS messages from us unless you re-subscribe.
**6. Data Sharing and Disclosure**
We do not sell or share your personal information with third parties for their marketing purposes. We may share your information with:
- Service providers who perform functions on our behalf (e.g., SMS delivery services).
- Legal authorities if required by law, or to protect our rights and comply with legal obligations.
**7. Data Security**
We take reasonable measures to protect the information we collect via SMS communications. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
**8. Children’s Privacy**
Our SMS services are not intended for children under the age of 13. We do not knowingly collect or solicit information from anyone under 13 without verifiable parental consent.
**9. Your Rights**
You have the right to access, update, or delete your personal information at any time. To exercise these rights, please contact us at [Contact Information].
**10. Changes to This Policy**
We may update this SMS Privacy Policy from time to time. We will notify you of any changes by updating the “Last Updated” date at the top of this policy.
**11. Contact Us**
If you have any questions or concerns about this SMS Privacy Policy, please contact us at: support@hillsidecandle.com