Return Policy

Hillside Candle Return Policy: Embrace Serenity or Your Money Back

 

At Hillside Candle, your satisfaction is our top priority. We understand that sometimes, a fragrance might not be the perfect match for your moment. That's why we offer a hassle-free return policy, giving you peace of mind with every purchase.

Our Return Promise:

If you're not entirely delighted with your candle, for any reason, simply initiate a return within 30 days of receiving your order. We want you to have the perfect scent to accompany your moments of serenity. Here's how our return process works:

Initiate the Return: To begin the return process, please email customer support at support@hillsidecandle.com

Package Your Products: Please ensure that the items are in their original condition and packaging, ideally in their original Hillside Candle packaging.

Proof of Purchase: Include a copy of the original invoice or order confirmation in the package. This helps us process your return swiftly. 

Ship It Back: Ship the package back to us. Please note that the return shipping cost is at your expense, and we recommend using a trackable and insured shipping method to guarantee the safe arrival of your return.

Our Commitment to You:

Processing Time: Once we receive your returned items, please allow 10-14 business days for us to process your return and for the refund to reflect in your account.

No Additional Shipping Fees: If you choose an exchange, we won't charge you additional shipping fees. Your satisfaction should come at no extra cost.

Confirmation of Delivery: For your peace of mind, we'll confirm the delivery of your return. We want to ensure that your return process goes smoothly.

At Hillside Candle, we take pride in crafting scents that weave stories of serenity and comfort. If, for any reason, our candles don't align with your vision, we're here to make it right. Thank you for being a part of our aromatic journey.

Please note: If 30 days have elapsed since you received your shipment, we, unfortunately, can't offer you a refund or exchange.

Welcome to Hillside Candle, where fragrances are stories waiting to be told.