Frequently asked questions
Hillside Candle is a family-owned business dedicated to crafting high-quality, artisanal candles. Our candles are thoughtfully designed and hand-poured to create unique fragrances that transport you to special moments and places.
Hillside Candle is a family-owned business dedicated to crafting high-quality, artisanal candles. Our candles are thoughtfully designed and hand-poured to create unique fragrances that transport you to special moments and places.
All our candles are proudly made in the USA, ensuring the highest quality standards and supporting local craftsmanship.
All our candles are proudly made in the USA, ensuring the highest quality standards and supporting local craftsmanship.
Our candles are not just products; they are stories. Each fragrance is carefully curated to evoke emotions and memories, making them more than just scents – they are experiences.
Our candles are not just products; they are stories. Each fragrance is carefully curated to evoke emotions and memories, making them more than just scents – they are experiences.
We offer a wide range of scents inspired by different themes, seasons, and emotions. Explore our product catalog to discover your favorite fragrances.
We offer a wide range of scents inspired by different themes, seasons, and emotions. Explore our product catalog to discover your favorite fragrances.
To ensure the best burn experience, trim the wick to 1/4 inch before each use and allow the candle to burn for at least 2-3 hours on the first burn to create an even wax pool.
To ensure the best burn experience, trim the wick to 1/4 inch before each use and allow the candle to burn for at least 2-3 hours on the first burn to create an even wax pool.
Shipping & Returns
Currently, we only offer shipping within the United States. We hope to expand our shipping options in the future.
Currently, we only offer shipping within the United States. We hope to expand our shipping options in the future.
We want you to be completely satisfied with your purchase. If you are not, please refer to our return policy for detailed information on how to initiate a return or exchange.
We want you to be completely satisfied with your purchase. If you are not, please refer to our return policy for detailed information on how to initiate a return or exchange.
Yes, you will receive an email with tracking information once your order has been shipped. You can use this information to track your package's delivery status.
Yes, you will receive an email with tracking information once your order has been shipped. You can use this information to track your package's delivery status.
Connect
Subscribe to our newsletter to receive updates on promotions, new releases, and exclusive offers. You can also follow us on social media for the latest news.
Subscribe to our newsletter to receive updates on promotions, new releases, and exclusive offers. You can also follow us on social media for the latest news.
We're here to assist you. Please visit our contact page for various ways to get in touch with our customer support team.
We're here to assist you. Please visit our contact page for various ways to get in touch with our customer support team.